YOU NEED SUPPORT IN…
People & Culture
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You are a business owner that prides themselves on providing the best service and you know that your people are an important part of achieving that.
✔ You understand the benefits of having a quality team that is just as loyal and dedicated to this business as you are.
✔ All you want is to know that the business that you’ve built is in safe hands and represented by empowered employees.
✔ You’re doing everything you can to make sure that your business thrives and continues to grow, and you know that your employees are your greatest asset.
While you’re committed to the growth and expansion of your team, you can’t help but be concerned about their efficiency, commitment and the level of service they are providing your clients and customers…
All you want is to know that they are worth the investment you’ve made towards them, and that they will meet your expectations. You have dreams of a team bound in a collective respect for one-another, working in unison, handling your ideal clients with care and providing them with a seamless experience that brings raving reviews. You know a business culture like that exists, and you want your business to have it too.
However, you also know that for your employees to meet these standards, you need to be the leader that guides and nurtures them so they can achieve it for you. Everything you can achieve as a leader comes from one thing, having and providing clarity. As your most important asset, your team needs clarity to perform their duties, to understand how they can make a difference and to know what they are responsible for. Only then can they help achieve the goals of business and ultimately feel fulfilled and satisfied within their role.
You know it’s time to step up as a leader and provide that clarity, but you don’t know where to start...
What you need is to start providing clear expectations of responsibility so that you can begin to hold your employees accountable.
This accountability will open the door to conversations centred around feedback, where expectations can be reinforced regularly. This cycle will continue to provide your people with clarity and you, a mechanism for review with your staff. You need to focus on your employees and value them as your greatest assets.
Which is why we’re here...
We have created a range of support and resources to help you improve your businesses People and Culture immediately.
Here you’ll find various checklists, eBooks and strategies that we have collated to help you provide clarity to your employees and improve the working culture so that you know your business is in safe, trusted and united hands.
Our Strategy
Here’s your FIRST step to improving your businesses People & Culture…
Over the years of growing our own business and helping countless others grow, we’ve come to understand the key to a thriving team of valued employees. We’ve developed a key strategy that we use and follow each and every day. We believe that following this system and ensuring that your main priority is achieving clarity, you will begin to see a shift in the people and culture of your business.
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As a business owner you must set clear expectations with your staff. Be clear on what you expect from them, and be open about what is achievable and acceptable. This includes setting expectations around their role, their expected behaviours and also discussing their goals. In many cases, businesses have actually found that by setting goals like Key Performance Objectives, their staff become more motivated and driven, as the right people will strive to achieve or even surpass your expectations and challenge themselves to achieve.
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You can set as many tasks and expectations as you like, but if you don’t hold your staff accountable to them, then you risk missing out on success. Your staff could become complacent and lose motivation without a clear understanding of what their role is in your business strategy. It’s vital that you review your employee’s achievements against their set expectations, as this allows positive and constructive feedback to occur through conversations.
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Conversation is perhaps the most important aspect of the clarity cycle. Without conversations issues can remain unresolved, inappropriate behaviours are not addressed and your understanding of how your business is functioning can be siloed and clouded. These conversations also lead to opportunities for you to recognise staff for a job well done or to reset expectations and behaviours that have not been in the best interest of your business.
Here is the Clarity Cycle:
Checklist
Don’t know where to begin with your people?
We’ve created a checklist for you to get the ball rolling:
☐ Develop and share your business purpose and vision with your staff
☐ Outline your business goals and strategy
☐ Book one-on-one meetings with each of your staff or managers
☐ Have the conversation around role clarity
☐ Review and update position descriptions
☐ Explain how their work contributes to the business purpose
☐ Work together to set expectations
☐ Book a monthly review meeting to ensure communication channels stay open
Resources
Quick Tip
Set aside time at once a month to review how your team is working individually and together. By allowing yourself time for regular review, you can bridge the gap between yourself and your staff, open the lines of communication and ultimately improve performance and your workplace culture.
Action
Set monthly appointments in your calendar now for team discussions. Take the time to sit and review with key members of your team and set an agenda. Include these key items on your agenda.
Resources
Need some more help?
If you have questions and need support with any of the above, we are here to serve you.
Simply, book a call with us today.